Customers hail Bank as lifeline of their businesses; seek enhanced delegation of powers for the region
Srinagar : Reinforcing its commitment to customer-centric banking and direct stakeholder engagement, MD & CEO Amitava Chatterjee on Friday chaired a Customer Meet in Leh, where a cross-section of customers from across the district participated and shared valuable feedback on the Bank’s products, services, and operational requirements.
The meet was attended by Zonal Head (Ladakh) Tsewang Dorjai, DGM & Board Secretary Mohammad Shafi Mir, DGM & Special Secretary to MD Tanveer Hussain, Cluster Head Tsewang Dorjay and other senior officers of the Bank.
Appreciating the initiative, the participants expressed gratitude to the MD & CEO for personally visiting Leh and making it a point to hear their grievances and feedback first hand. The customers described J&K Bank as the lifeline of trade and business in Ladakh and acknowledged the Bank’s consistent support in strengthening the region’s commercial ecosystem.
They congratulated the Bank’s leadership on the historic milestone of crossing Rs 3 trillion in total business and expressed confidence that the institution would continue to play a pivotal role in the economic development of the region.
Keeping in view the unique terrain and geographical challenges of Ladakh, the customers also urged the Bank to consider enhancing the delegation of powers to its administrative hierarchy in the region to facilitate faster decision-making and improved customer service.
Addressing the gathering, MD & CEO Amitava Chatterjee thanked the participants for their candid feedback and assured them that the Bank would carefully examine every genuine concern and suggestion. He said, “I am delighted to be among you today and hear your grievances, suggestions and feedback because nothing matters more to us than the voice of our customers. I firmly believe we can improve our services only by understanding our customers’ experiences and challenges first hand.”
Referring to the Bank’s recently achieved milestone, he added, “It is because of your trust, confidence and unwavering support that J&K Bank has crossed the historic Rs 3 trillion business mark. This achievement belongs to our customers who have stood by the Bank through every phase of its journey.”
Assuring the customers of the Bank’s continued commitment towards the region, the MD & CEO said, “I assure you that all your genuine expectations and aspirations will receive due consideration. Given Ladakh’s unique geography and the exceptionally strong relationship its people share with the Bank, we will examine the possibility of extending region-specific measures wherever feasible.”
He also urged the customers to increasingly make best use of the Bank’s digital platforms for greater convenience and efficiency. “We have significantly strengthened our digital ecosystem, which today stands at par with the best in the country. I encourage all of you to make full use of our digital offerings while continuing to share your feedback so that we keep improving our services,” he added.
The meeting concluded with a vote of thanks presented by the Zonal Head Tsewang Dorjay, wherein he expressed gratitude to the MD & CEO for personally chairing the meet and thanked all the customers for their active participation, valuable suggestions and continued trust in J&K Bank.
