Dulloo directs removal of obsolete compliances, integration of high-volume services with WhatsApp and SSO
Srinagar: Chief Secretary, Atal Dulloo, Friday held a meeting of all the concerned Administrative Secretaries to assess Jammu and Kashmir’s performance on the National e-Governance Service Delivery Assessment (NeSDA) and reviewed the progress made by the Information Technology Department towards expanding the digital governance ecosystem across the Union Territory.
During the meeting Chief Secretary launched 162 district-level online citizen services, developed by the Information Technology Department, which have been integrated into the eUNNAT Portal. This expansion increases the total number of Government-to-Citizen (G2C) services available on the platform from 1,548 to 1,710. The new services, designed for 18 districts, cover a variety of regulatory permissions and public services, allowing citizens to apply online, track their application status, and receive digitally signed approvals without the need to visit government offices. The Chief Secretary emphasized the importance of continuous improvement in digital governance, directing all Administrative Departments to comply with mandatory NeSDA parameters and collaborate with the Information Technology Department to digitize additional public services. He also called for a comprehensive review of existing online services in partnership with the Law Department to identify and eliminate redundant services that may cause inconvenience to citizens. The goal is to simplify governance by removing outdated compliance requirements, ensuring that citizens are not burdened with unnecessary applications. To enhance accessibility, the Chief Secretary instructed the IT Department to identify at least 100 high-volume citizen services for integration with WhatsApp and the Single Sign-On platform, prioritizing services frequently used by vulnerable groups. He also highlighted the need for the eUNNAT platform to evolve into a comprehensive digital service delivery ecosystem, incorporating emerging digital assets as they become operational. Additional Chief Secretary, Finance, Shailendra Kumar, stressed that the success of digital governance should be measured by the tangible benefits it provides to citizens rather than the sheer number of services available. The focus should be on delivering meaningful and impactful services that genuinely address citizens’ needs. The Commissioner Secretary, IT, Saurabh Bhagat, noted that the latest expansion of digital services has helped Jammu and Kashmir achieve the third position nationally in the National e-Governance Service Delivery Assessment (NeSDA). Furthermore, it was reported that 159 services developed by BISAG have already been integrated into the eUNNAT platform, with additional services currently undergoing testing and development. The meeting concluded with a review of the NeSDA-2026, urging all departments to expedite the digitization of high-volume citizen services and maintain Jammu and Kashmir’s leadership in digital governance. The roadmap for leveraging emerging technologies to enhance access to government services and improve citizen experience was also discussed.
