Bhopal (MP) : Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh Monday emphasises technology-driven e-Governance for reaching the last mile.
Addressing the Inaugural Session of the Regional Conference on Good Governance here, Dr Jitendra Singh said, the Vision [email protected] on Governance is truly e-Vision [email protected] marked by saturation and benchmarking of high quality e-services in tune with Prime Minister’s “Panch Pran” goal for the next 25 years elucidated in the Union Budget.
Dr Jitendra Singh underlined that this conference comes at a crucial time, when India is taking Multi-Sectoral Stand on key issues concerning several Central Ministries as the President of the G20 Working Group Meetings and Sideline Events ahead of the Main Summit. The Minister said, it is also an occasion to showcase India’s achievements in many fields apart from its globally recognized Soft Power. He said, India is gearing up fast for achieving the vision of a developed India by 2047 with speed and scale facilitated by digital transformations in e-Governance.
Dr Jitendra Singh said, under the leadership of Prime Minister Narendra Modi, the government is taking several strides in the field of IT and new age technologies for better delivery of governance to citizens. He said, Digital innovation will play an important part in the next decade for governance to transform India into a digitally empowered society and knowledge economy.
Dr Jitendra Singh said, we drew inspiration from the words of Prime Minister who stressed on the role of technology in making governance and justice delivery systems reach the poorest of the poor, the marginalized and women living in the hinterland. He said, the Government of India has preempted the need of Information Technology and inculcated the same in each and every aspect of governance and has committed to augment inclusive growth across different sectors. The vision of Prime Minister of India’s Techade can be realized through a vigorous and all pervasive digital governance push, the Minister added.
Dr Jitendra Singh pointed out that as India celebrates its 75th year of Independence as Azadi ka Amrit Mahotsav, the Prime Minister has given a clarion call for adoption of Next Generation Reforms by bridging the gap between government and citizens and this vision of Next Generation administrative reforms of the PM has been diligently translated into reality by DARPG. Secretariat Reforms, Swachhta Campaigns, Benchmarking of Governance and Services, Redressal of Public Grievances & Improving Service Delivery, recognizing meritocracy and replication of good governance practices form the core of India’s good governance model.
Dr Jitendra Singh said, the Regional Conference on Good Governance Practices is an effort to bring the Government and Citizens closer through various administrative reforms at the Centre, State and District level. It is being factored by use of digital technology pursuing next generation reforms and innovations with policy objective of “Maximum governance, Minimum Government”, the Minister added.
Secretary, DARPG, V Srinivas said, the DARPG is pursuing integration of State and District Portals with CPGRAMS through web API’s so that grievances can be redressed in a seamless manner. He said, this is in accordance with the Government’s policy for One Nation-One Portal and considerable amount of work has been completed in this regard. The CPGRAMS has grown in size and quality, integration with multiple grievance redressal platforms functioning in India can provide timely and quality grievance redressal to citizens. Intelligent Grievance Management Dashboard leveraging AI/ML technology has been developed, and a Data Strategy Unit has been set up for analytical insight enabling strategic decision making and policy reforms. This will enable significant improvements in quality of grievance redressal. Besides, Feedback Call Centre for CPGRAMS has been established to collect feedback directly from the citizens.
