DC Kupwara reviews Public Grievances Redressal, Stresses on Quality & Time-Bound disposal

Kupwara : Deputy Commissioner Kupwara chaired a comprehensive review meeting Friday to assess the status of public grievances redressal handled by Revenue officers.
During the meeting, the DC examined the tehsil-wise status of grievances registered on the JK-SAMADHAN Portal. Concerned Tehsildars presented detailed updates on the action taken against various revenue-related grievances.
The DC laid special emphasis on the quality of grievance disposal and issued firm directives to all Tehsildars for ensuring time-bound redressal of all complaints. He further instructed Tehsildars to enforce accountability on field functionaries for any delays observed without justifiable cause in the redressal process.
The DC also underscored the need for intensified awareness campaigns and enhanced citizen registrations on the JK-SAMADHAN Portal, aimed at facilitating seamless grievance registration for the general public.
In addition, the meeting deliberated on pendencies under the Public Services Guarantee Act (PSGA), redressal of migrant-specific grievances, alongside progress in digitization initiatives and implementation of the SVAMITVA scheme.
The meeting was attended by the Additional District Development Commissioner (ADDC) Kupwara, Mufti Fareed-ud-Din; Additional Deputy Commissioner (ADC) Kupwara, Gulzar Ahmad; Assistant Commissioner Revenue Kupwara and all Tehsildars.