Jammu: A training programme on Sevottam for effective grievance redress for the districts of Rajouri and Poonch was Tuesday organized by the Jammu & Kashmir Institute of Management, Public Administration and Rural Development (J&K IMPARD) in collaboration with the Department of Administrative Reforms & Public Grievances (DARPG), GoI and Department of Public Grievances (DoPG), J&K at Baba Ghulam Shah Badshah University (BGSBU).
The programme commenced with an introductory lecture on Good Governance and the Sevottam Framework for public service delivery by Professor Reva Sharma, In-charge Academics and Nodal Officer (Sevottam), J&K IMPARD. She elaborated on citizen-centric administration and systematic grievance redress mechanis
Director General, J&K IMPARD, Rehana Batul, highlighted the importance of capacity building of officers for improving the public service delivery. She also expressed gratitude to BGSBU and the Rajouri administration for their cooperation in organizing the programme.
Vice Chancellor, BGSBU, Professor Javaid Iqbal, who attended the event as guest of honour, stated that such training sessions would prove instrumental in strengthening the public service delivery and improving grievance redress system.
Deputy Commissioner Rajouri, Abhishek Sharma, while addressing the gathering, emphasized both the quality and quantity of grievance redress. He stressed the need for timely, effective and empathetic disposal of public grievances. He appreciated J&K IMPARD for organizing outreach training programmes in the tribal districts of Rajouri and Poonch.
The programme was graced by Dr. Ashok Bhan, Former DGP CID &Prisons as the chief guest who delivered an insightful lecture on public service ethics. He lauded J&K IMPARD for organizing the training programmes outside Jammu and Srinagar. He emphasized that the passion and attitude of officers towards the public play a crucial role in resolving their grievances. He also underscored the need for establishing kiosks for grievance registration to enhance accessibility for the citizens.
Additional Secretary, Department of Public Grievances, Narinder Kour, delivered a detailed presentation on JK Samadhan, highlighting its role in strengthening the grievance redressal ecosystem.
Towards the end of the programme, a technical session on the JK Samadhan Portal was conducted by the technical team of DOPG, J&K, Muneef Buch and Ajaz Ahmed, providing hands-on guidance to the officers.
A question-and-answer session was also held at the end of the programme, during which the participants raised queries related to grievance redress mechanisms and clarifications were provided by the resource persons.
The district and sectoral officers from Rajouri and Poonch districts actively participated in the first day of the training programme, which aimed at enhancing the institutional capacity for citizen-centric governance.
