New Delhi| Dec, 5: Amid significant operational disruptions, over 500 IndiGo flights have been delayed or cancelled, leading to widespread frustration among passengers. Many travelers reported being stranded at airports for extended periods without adequate communication, food, or water. The disruptions have been attributed to staff shortages and new crew regulations, leaving passengers feeling abandoned and without clear alternatives for travel.
Passengers have expressed their dissatisfaction, highlighting the lack of timely updates from the airline. Reports indicate that fares for alternate flights with other airlines have surged, with some travelers facing costs that are two to three times higher than usual. For instance, one passenger noted that the fare for a rescheduled flight had increased to ₹24,000-30,000, while another lamented losing significant amounts of money due to cancelled bookings.
IndiGo has sought temporary exemptions from certain Flight Duty Time Limitations (FDTL) for its A320 fleet, aiming to restore operational stability by February 10, 2026. The Director General of Civil Aviation (DGCA) confirmed that a review meeting with IndiGo’s leadership took place, during which the airline assured that corrective measures are being implemented to address the ongoing issues. Currently, IndiGo is experiencing a notable increase in cancellations, with approximately 170-200 flights being affected daily, significantly higher than normal operations.
