Srinagar | : As part of strengthening its connect with customers across the country, J&K Bank organized a Corporate Customer Meet yesterday at Chandigarh in its Mohali Cluster. The meeting witnessed enthusiastic participation from corporate clients, business houses, and other valued customers of the region.
The Bank’s Chief General Manager (CGM) Sunit Kumar chaired the meeting in presence of Cluster Head (Mohali) Vishal Pandoh and other senior officials.
Held on the Bank’s 88th Foundation Day, the event provided an opportunity for the Bank to both celebrate its rich legacy of 87 years and engage meaningfully with its corporate clientele.
Thanking the participants for their trust, goodwill and continued support, the CGM said, “Our customers are at the heart of everything we do. Their suggestions and concerns are vital for us not only in refining our products and services but also in charting the future direction of the Bank.”
He further stated that the Bank is providing some of the most competitive interest rates on Home, Car and other loans, along with tailor-made deposit products catering to entrepreneurs as well as salaried individuals.
Referring to the Bank’s ongoing digital transformation, the CGM remarked that technology integration has significantly reduced loan processing and sanction turnaround times, thereby making banking seamless and efficient. “The Bank is continuously improving on its technology front to match the best in the industry”, he added.
CGM also spoke about the marked improvement in the Bank’s customer service and grievance redressal mechanism, which ensures resolution of complaints within stipulated timelines.
Customers present at the meeting welcomed the Bank’s outreach program and expressed satisfaction with its services. They particularly said they have felt visible improvement in the Bank’s Turnaround Time in loan processing and sanctioning.Terming the Bank’s lending products among the best in the market they also appreciated the recent reduction in the interest rates making it best in the segments. Some participants also requested for an increased number of touchpoints in the region.
Responding to their feedback, CGM Sunit Kumar assured the gathering that the Bank would continue to expand its footprint in the region while further enhancing its digital delivery channels to improve customer convenience.
On the occasion, the Bank also entered into a Memorandum of Understanding (MoU) with Vintage Green Housing, Mohali (Punjab) under an Arranged Financing Partnership (AFP) to provide sustainable housing finance solutions to prospective buyers.
The proceedings concluded with a vote of thanks from Cluster Head (Mohali) Vishal Pandoh, who appreciated the active participation of customers and reaffirmed the Bank’s resolve to strengthen its relationship with them.
