Locals welcome Srinagar’s police initiative for grievance redressal

Budgam : To improve the relationship between the police and the public, Srinagar’s police force has launched a new initiative aimed at ensuring quicker and more efficient resolutions of public complaints.
As part of this initiative, the Jammu and Srinagar Police have appointed Grievance Redressal Officers in every police station across the city. The new system promises greater transparency, accountability, and a more citizen-friendly approach to policing.
The move has been warmly welcomed by the people of Srinagar, who are optimistic about the impact this will have on improving public safety and the responsiveness of the police. SSP Srinagar, Imtiyaz Hussain, said that the grievance redressal mechanism should be “efficient, quick, and result-oriented.”
Under this new setup, each police station has established a special desk with a designated nodal officer to receive complaints directly from the public. This officer will be responsible for resolving concerns within a specific timeframe and will provide feedback to the complainant once the issue is resolved.
Shabir Khan, SP South Srinagar, noted, “The public has welcomed this move, as it promises an efficient and transparent process for addressing complaints. The grievance redressal system is designed to foster better cooperation between the police and the citizens. It ensures that the public feels heard and that their concerns are dealt with seriously.”
Scores of local residents at Shaheed Gunj Police station were also voiced their approval of the new initiative, seeing it as a positive step toward better policing and more effective community engagement.
Ibrahim Ahmad Mir, a resident of Srinagar told Kashmir Horizon that he is glad to see the police taking steps to address our concerns. In the past, it was often difficult to know where to go with complaints, but now knowing there is a designated officer who will handle it is reassuring, he said.
Sameer, a local businessman, said, “This initiative shows that the police are actively listening to the community. I believe it will improve trust and cooperation between the public and law enforcement.”
“We always hear complaints about delayed responses or issues not being taken seriously. This initiative gives us hope that things will change and that the police will be more accountable to us, he said.
With the implementation of the grievance redressal system, residents can now expect more timely and transparent responses to their complaints, marking a significant move towards community-oriented policing. This initiative is seen as an essential step in modernizing the city’s police force and making it more responsive to the needs of Srinagar’s residents.
Srinagar’s police force, with this new focus on public complaints, aims to strengthen its ties with the community, improve policing effectiveness, and ensure a more transparent, accountable system for resolving grievances.