“The frequent crashing of power payment mobile apps necessitates technical interventions for the purposes of hassle free operation of the said mobile apps.”
Amid unscheduled power cuts the power consumers in Kashmir Valley are struggling even in paying their tariffs in time on both the J&K PDD Bill Sahuliyat and newly launched smartbs power tariff payment apps. Introducing pre-paid smart meters and power tariff payment system on mobile apps that are not working wells is increasing the inconveniences of both pre-paid and post paid power consumers in Kashmir Valley. With Chief Minister Omar Abdullah’s commitment on implementation of scheduled power cuts reducing to a mere statement instead of taking the practical shape of a policy decision on ground the struggle of power consumers on power tariff payment mobile apps deserves and demands an immediate attention of Chief Minister himself, the Principal Secretary J&K Power Development Department, Managing Director Kashmir Power Development Corporation Ltd (KPDCL) and Chief Engineer Distribution in KPDCL. Since Managing Director KPDCL Mehmood Shah is new to the Power Development Department after his recent posting at a key position in KPDCL and Aqib Deva Chief Engineer Distribution KPDCL yet to complete one month in office the consumers don’t expect too much of improvement but they don’t also expect the power tariff mobile apps crashing time and again failing them to make payments in time and face unnecessary disconnections in the bone chilling cold of winter. The frequent crashing of power payment mobile apps necessitates technical interventions for the purposes of hassle free operation of the said mobile apps.
“Administrative wisdom demands that facilities not working to the utter satisfaction of the people but increasing their inconveniences only to bring Government into disrepute are restructured and redesigned for improving the delivery of public services. It is for the Kashmir Power Development Corporation (Ltd) to take immediate measures for reducing the power cuts and improve the working of the power tariff payment mobile apps for the purposes of consumer satisfaction in the peak winter periods.”
True it is that KPDCL has not yet shut the delivery of physical bills for pre-paid consumers but surprise disconnections forcing them to travel to KPDCL Sub Division Offices for collecting the physical bills and pay the tariffs at J&K Bank Branches is only a highly objectionable practices that puts pre-paid consumers to unwanted inconveniences in critical times. Better to temporarily the operation of prepaid tariff system if it not used for the conveniences of the consumers and irritates them due to crashing of tariff payment mobile apps again and again in the peak winter periods when heating appliances are more frequently used. Administrative wisdom demands that facilities not working to the utter satisfaction of the people but increasing their inconveniences only to bring Government into disrepute are restructured and redesigned for improving the delivery of public services. It is for the Kashmir Power Development Corporation (Ltd) to take immediate measures for reducing the power cuts and improve the working of the power tariff payment mobile apps for the purposes of consumer satisfaction in the peak winter periods.
