JMC launches revamped Public Grievances & Feedback Management System

Jammu : Commissioner Jammu Municipal Corporation (JMC) Dr. Devansh Yadav on Saturday launched Revamped GIS & Digital door Numbering based Public Grievances & Feedback Management System, online web application for Municipal Men & Machinery booking and Toll Free Number 18001807207 for receiving public grievances.
The enhanced system is designed to streamline the resolution of public complaints by incorporating cutting-edge GIS technology and a Digital Door Numbering system. This new approach will enable faster and more efficient service delivery to the citizens of Jammu.
This toll-free number and an online grievance portal also help residents to report complaints related to Dengue and Chikungunya. This initiative aims to tackle the increasing cases of vector-borne diseases as well as submit requests for fogging and spraying in their areas, enabling quick response and effective control measures. By providing a dedicated platform for complaints, JMC seeks to enhance its disease prevention efforts through timely intervention such as fogging, spraying, and proper sanitation. This step is part of a broader public health campaign to ensure the city stays vigilant and proactive in managing the spread of these diseases.
Furthermore, as part of JMC efforts and readiness for Swachh Survekshan 2024, this initiative allows residents to report issues such as waste collection, cleanliness, and overall sanitation in their areas. The goal is to ensure timely resolution of these grievances, contributing to the city’s cleanliness and improving its ranking in the Swachh Survekshan survey. By facilitating easy access to sanitation services and addressing complaints efficiently, JMC aims to promote a cleaner environment and enhance public participation in maintaining hygiene standards. This move is part of the larger Swachh Bharat Mission to make cities cleaner and healthier across India.
By launching these platforms, JMC seeks to enhance public participation and ensure that the city performs well in the Swachh Survekshan 2024, which assesses the cleanliness of cities across India. This step also reinforces the broader goal of achieving a cleaner, healthier, and more sustainable environment under the Swachh Bharat Mission.
The revamped platform introduces the following key features:
GIS & DDN Based Public Grievance & Feedback Management System:
This innovative system uses Geographic Information System (GIS) technology combined with Digital Door Numbering to streamline the process of reporting and managing public grievances. Citizens can now easily report issues like sanitation, Illegal constructions, water supply, and road maintenance etc with their exact location being accurately mapped through the DDN system.
This approach enhances the efficiency of addressing complaints, allowing JMC to identify specific problem areas and respond faster. The system also includes a feedback mechanism, enabling residents to track the status of their complaints and provide input on the quality of services. In the feedback system if the complainant is not satisfied with the disposal of the complaint then he/she can show dissatisfaction by appealing and re-opening of the complaint. This move is aimed at improving accountability, transparency, and the overall delivery of municipal services, contributing to better governance and enhanced civic engagement.
Toll-Free Public Grievance Helpline offers a dedicated toll-free number (18001807207) for offline mode, providing the public with a direct line to report grievances, which will be logged and tracked in real-time through the new system. Citizens can now call the toll-free number to register their complaints related to various municipal services.
Online Web Application for Booking Municipal Men & Machinery: A user-friendly online platform has been developed for booking JMC services such as Garden Waste Collection, Construction & Demolition (C&D) Waste Collection, Water Tanker Services, Septic Tank Clearance Machines, JCB, Tippers, Auto etc.
Key Features of the Municipal Men & Machinery Booking System are Garden Waste Collection. Residents can book garden waste collection services to ensure the timely removal of organic waste from their properties, promoting a cleaner and greener city.
Through C&D Waste Collection, the citizens involved in construction or renovation can now easily book services for the collection and disposal of construction and demolition waste, ensuring proper management of debris and minimizing environmental hazards.
Another feature, the Water Tanker Services provides an efficient way to request water tanker services for areas facing water shortages or in need of additional water supply.
Septic Tank Clearance Machines are available where residents can book septic tank clearance services, ensuring hygienic sanitation practices and the prevention of waste buildup.
Key benefits of the Online Booking System offers Easy-to-navigate interface for booking municipal services, Transparent tracking of service requests, Quick and convenient scheduling options.
The Commissioner said that the launch of this revamped grievance system marks a major milestone in our ongoing mission to improve service delivery and civic engagement. With GIS integration and Digital Door Numbering, we aim to provide more accurate, timely, and efficient solutions to our citizens’ concerns. This new web application is designed to make the process of booking JMC services more efficient, allowing citizens to select the required services and schedule them with ease, from the comfort of their homes. The platform also provides real-time updates on the status of service requests.
This system will ensure that citizens can access essential services easily and with greater transparency. JMC is committed to improving the quality of life for the citizens of Jammu by embracing modern technology to provide faster, more reliable services. This revamped platform will enhance public engagement and improve service accountability, ultimately leading to a cleaner and more sustainable city.