Udhampur: With a view to create awareness about consumer protection and grievance redressal mechanism available under Reserve Bank- Integrated Ombudsman Scheme, a Townhall Meeting was organized by the Office of the Banking Ombudsman, RBI, Jammu here on Thursday.
The programme was chaired by Ramesh Chand, RBI Ombudsman (RBIO), for Jammu & Kashmir and Ladakh. Zonal Heads of State Bank of India and J&K Bank were also present during the meeting.
The meeting was attended by more than 200 participants including branch heads of Udhampur District, members of various Self-Help Groups, and customers of regulated entities of RBI.
In his keynote address, Ramesh Chand, RBI Ombudsman highlighted the customer centric features of the Reserve Bank-Integrated Ombudsman Scheme, 2021 (RBIOS-2021) which aims to improve the grievance redress mechanism for resolving customer complaints against regulated entities such as banks, NBFCs and payment service operators, etc.
He explained about various initiatives being undertaken by the Reserve Bank to protect and safeguard the customers’ right and the manner of functioning of Office of RBI Ombudsman, objective of customers’ grievances redressal in cost free, expeditious and fair manner. He cautioned the participants about the use of different innovative methods of digital frauds by the fraudsters and appealed to the participants to stay away from the lure of such tricks/offers.
RBIO also made the participants aware about the precautions to be taken while carrying out banking transactions through netbanking/ debit/credit card. He briefed the participants about RBI’s Complaint Management Portal and the easy ways of lodging complaints under RBIOS-2021. He advised them to visit RBI website https://cms.rbi.org.in for further details on filing of complaint etc.
The Ombudsman also encouraged the participants to come forward and raise their queries for on-the-spot disposal.
Zonal Heads from State Bank of India and J&K Bank explained the internal grievance redress mechanism followed in their respective banks for the knowledge and convenience of the participants. They also thanked RBI Ombudsman Office for conducting the townhall meeting in Udhampur and urged the participants to take full benefit of the platform to resolve their queries.
Later, an interactive session was held, where the participants raised their queries and complaints related to banking services, which were addressed/clarified on the spot. The meeting was concluded with a quiz round for all the participants and winners of the quiz were felicitated with attractive prizes.
