Srinagar: Apple users from Kashmir have accused its service centre in Srinagar of cheating them and charging them hefty amounts for a repair that is sometimes only a software bug.
Infahs Cybernetics Pvt Ltd in Karan Nagar Srinagar have been accused of malpractice for years by Apple users from Kashmir.
“The Apple service centre in Karan Nagar, Srinagar, duped me twice. My products were under warranty, and I was asked to pay for the service, despite Apple’s policy of providing free service and replacement. I refused to pay and was forced to send my products to an Apple service centre in Delhi, where they were replaced for free according to Apple policy,” Umar from Chanapora Srinagar said.
He said that his MacBook malfunctioned and was in warranty, and this Centre refused to give free repair service. “My iPhone and iPad had minor glitches and both were in warranty. They said that it will come under paid service. I was asked to pay a hefty amount for the service. I googled the glitches and fixed it myself,” he added.
A number of Apple users complained that this centre is infamous for cheating customers and charging hefty amounts for a small repair.
Syed Mousin, a resident of Sopore, said that he went to the centre about the battery getting drained in his iPhone XR. “I was told to pay for the battery replacement despite it being under warranty,” he stated.
Mousin added that he was forced to send his iPhone to Delhi for replacement.
Another customer said that he was asked to pay 20,000 for a minor glitch in his iPhone 12. “I was told to pay 20,000 for a hardware malfunction in my iPhone. It was under warranty. Later I came to know it was just a software glitch. I felt cheated,” he said.
A group of customers alleged that this Centre is running a third party Centre next to their shop and is sending customers there for repair. “They more often send customers to a nearby service centre in order to make more money. They are not only deceiving customers, but they are also tarnishing Apple’s image,” a customer stated.
Apple users demanded the closure of this Centre and called for strict action against them. “ If this service centre doesn’t provide us quality service, it should be shut down,” another customer said.