“Grievance redressal–cum-awareness week” by G P Fund office concludes

Jammu : Grievance redressal-cum-awareness week organized by G P Fund Moving Civil Secretariat to redress the grievances of G P Fund subscribers and former subscribers besides SLI insurants concluded here the other day.
The objective of the event was to sensitize the subscribers about various e-services being provided by the J&K Funds organization.
The J&K Funds organization observed the week long grievance redressal cum awareness drive across all the district Fund offices and Moving Offices across J&K.
Director General, J&K funds organization, Parvaiz Sajad, issued directions for redressing the grievances of the subscribers during the week and publicizing the event though print and electronic media.
During the grievance redressal cum awareness week, the subscribers and former subscribers of civil secretariat and other moving offices registered their grievances personally visiting the office of Accounts officer, G P Fund civil secretariat, J&K.
The subscribers/SLI Insurants also registered their grievances on the official e-mail address provided for the purpose.
A dedicated cell of the officials of GP Fund Civil Secretariat, J&K also attended the phone calls on a daily basis for registration of grievances of the subscribers. All the Grievances received during the week were disposed of on the same day/next day.
On the spot redress of the Grievances of the subscribers were also made regarding providing of SMS alert Service to the unregistered subscribers, Status of FR Cases, Settlement of SLI Maturity Claims, Providing Status of adjustment of Inward T.E.s, Issuance of Annual Account Statement, Incorrect G.P. Fund Codes.
Further, the Grievances regarding the transfer of G.P Fund Balance prior to 03/2021 of the in-operative subscribers of G.P Fund Moving Civil Secretariat J&K, the subscribers were informed that more than 700 T.E.s conditionally in shape of Ledger cards have been prepared and are being forwarded to the concerned Fund offices where the subscribers are currently active.
The subscribers were also sensitized regarding various e-services viz “SMS alert Service” and “Know Your G.P Fund Balance” being provided by the J&K funds organization through Print and Electronic media and also by installing banners at prominent places both at Civil Secretariat Jammu and Srinagar.
The subscribers of G P Fund Moving Civil Secretariat J&K actively participated and appreciated the unique initiative taken up by the J&K funds organization for redressing their grievances.